Reference

Terms and Conditions You Should Know

When you open an account with us, you're agreeing to a set of rules that protect both you and the platform.

Account creation rulesPayment and withdrawal termsData and privacy protections
Explore the Lobby Read FAQ
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GET HELP UNDERSTANDING TERMS

How to Contact Us About Your Account Terms

Live Chat Support Our team answers account and terms questions from 08:00 to 23:00 every day. Head to the Help menu inside your lobby and select Live Chat to ask about your obligations or to dispute a transaction.
Email Support Send detailed questions about your account or data rights to [email protected]. We reply within 24 hours on business days with a clear answer and next steps if you need to escalate.
Account Settings Review your own Terms acceptance, payment limits and data choices directly in Account Settings under Privacy and Security. You can request a full copy of your data any time from that menu.
HOW WE PROTECT YOU

Data, Security and Your Account Rights

Account Verification

When you register, we ask for your legal ID and a recent utility bill or bank statement to confirm you are who you say you are. This happens once during signup; we store those documents encrypted and separate from your lobby activity data.

Withdrawal Verification

Every withdrawal request triggers a security check. We confirm the bank account or mobile wallet matches your registered details, and we may ask for a second confirmation via OTP to your registered phone number before sending your funds.

Data Retention

We keep your account data active as long as your account is open. If you close your account, we retain transaction records for seven years for tax and dispute purposes, then delete personal details like your phone number and address.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your language and payment preference. You can disable cookies in your browser, but some lobby features may not work smoothly without them.

Third-Party Data Sharing

We share your deposit data with payment processors (DANA, OVO, GoPay, QRIS networks) only to complete transactions. We never sell your email or phone number to marketing companies or other platforms.

Request Your Data or Close Your Account

You can request a copy of all your personal data, ask us to delete inactive account records, or close your account permanently. Contact [email protected] with your account number and we'll process it within five business days.

Frequently Asked About Our Terms

Go to the login page and select Forgot Password. We'll send a reset link to your registered email. If you can't access your email, contact Live Chat and we'll verify your identity using your phone number and last four digits of your ID number. Account unlock takes about 15 minutes.

No. Our Terms require one account per person. If we detect duplicate accounts using the same phone number, email or bank details, we close the duplicate and hold any balance for 30 days while we investigate. After that, unclaimed funds go to our dispute reserve.

Contact support within 48 hours of the failed deposit with a screenshot of the error and your receipt. We'll check with DANA, OVO, GoPay or QRIS (whichever you used) and issue a refund to your original payment method within three business days if the charge was reversed on their end.

If you haven't logged in for 12 months, your account moves to inactive status. You can still withdraw your balance, but you'll need to verify your identity again via email or Live Chat. After 24 months of inactivity, unclaimed balances are donated to a registered Indonesian charity.

Access and eligibility depend on local law. You must be of legal age in your jurisdiction and not be self-excluded from any other platform. We check national Account closure registers during signup. If you fall outside these boundaries, we cannot process your account.

Report the issue to [email protected] or Live Chat with your account number and transaction ID. We review all disputes within five business days. If we find an error on our side, we credit your account immediately. If the dispute involves a game studio, we escalate to that provider's support team and update you weekly.

We can update our Terms, but we'll email you 30 days before any major change takes effect. Minor updates (like payment method additions or support hours) are posted here and take effect immediately. If you disagree with a change, you can close your account and request a withdrawal before the new Terms apply.

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